A strata manager helps organize and oversee properties with multiple owners and shared common spaces. As with any relationship, there can be issues and concerns. If you want to streamline the process of dealing with concerns, here's what you need to consider.
1. Set Up a Strata Council
Ideally, your community should have a strata council. This group should consist of resident owners of the strata property, and depending on the desires of your community, these individuals should be volunteers or elected representatives. This group can field concerns from community members, and they can present the concerns to the strata manager. They are essential for ensuring that your community members are heard on management levels.
2. Have General Meetings With Residents
In addition to having a council, you may also want to have general meetings with residents. Similar to town council meetings, these events are a great place for people to voice concerns about how the strata is operating, what repairs need to be made and what should be prioritised.
3. Establish a Process for Escalating Issues
In addition to having meetings and councils, you should also set up a process for dealing with issues. For example, you may want to stipulate that if owners have a concern that they need to approach a key person in the council. Then, the council may vote on how to handle the issue, or you may put the issue in front of the general meeting.
Alternatively, you may want to escalate some issues directly to the strata manager. At the same time, you should also have a dispute process in place for issues that are directly related to how the property is being managed. That helps give your owners confidence in the resolution process, and ultimately, that kind of positive atmosphere can help draw more residents to your community.
4. Write Clear Contracts
The contracts between your strata and the strata manager should be clear. You may want to have a professional look over the contract to ensure you don't miss anything. Clear expectations can help you to avoid ugly disputes.
5. Take and Distribute Meeting Notes
In many cases, disputes arise from miscommunication. Because of that, it's important to keep everyone from the owners to the strata manager in the loop. To make that possible, you should take notes at every meeting and distribute those to your owners.
For more tips on dealing with disputes, contact a strata management company directly. They can help guide you through the process.